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Uber in Mexico City: 2021 UPDATE Everything You Need to Know

Uber in Mexico City: 2021 UPDATE Everything You Need to Know

One of the biggest questions I get asked about visiting Mexico is how to get around the city. While I’ve written a pretty comprehensive post about all of the public transportation options in the city which you can read here, I want to talk more specifically about my favorite mode of transport. Uber in Mexico City is cheap, convenient, and safe.

**If you’re new to Uber, you can get a discount off of your first two rides if you use the code: laurab18897ue when you signup!

If you are interested in where else you can use Uber in Mexico, scroll towards the bottom of this post and check out the section titled: Where you can use Uber in Mexico

How Does Uber in Mexico City Work?

If you aren’t familiar with Uber, it’s an app that allows you to call a taxi, choose your pickup and drop off destination through your phone, and prepay for it using a credit or debit card (in Mexico you can also use cash, but I’ll discuss that later).

Once you are connected to a nearby driver, the app will give you the driver’s name, the type of car they’re driving, the color of the car, and the car’s plate number so that you know which one to get into. It’s incredibly simple to use.

Once you get into the vehicle, the driver will then navigate to the destination you’ve chosen. This is amazing because usually, with regular city taxis in Mexico City, they often don’t have meters on or navigation systems to get you where you need to be.

This might be fine for locals who know exactly how to get where they’re going, but for tourists who don’t know the city, you need to rely on the taxi driver to know the roads.

Uber drivers in Mexico City will always either Google Maps or Waze (if they ask which you prefer, always choose Waze).

In some cities, Uber now allows you to add a tip, but not in Mexico City.

You do not need to tip and in fact, my dad tried to give Uber drivers a tip when he was here and many would not accept it.

how to use uber in mexico city

How Much Does it Cost to Take an Uber in Mexico City?

Uber in Mexico City is SUPER cheap when compared to Uber in New York or Ubers that I’ve taken in the UK.

If you are going from Condesa to Roma, it will probably cost about 40 pesos or just over $2.

If you are going from Polanco or Condesa to the Centro Historico, it might cost up to 65 or 70 pesos, which is about $4.

The most expensive Ubers you will likely take are those from the airport.

If you take an Uber from the airport to the city center, depending on what time of day it is, it can cost anywhere between 130 pesos and 200 pesos. That means the most you’ll spend is just over $10.

Like in most other cities, the price of the uber can vary depending on how many drivers are in the area, how many people are calling Ubers at that given time, and how bad the traffic is.

Sometimes you will be quoted a price of maybe 60 pesos, but because of traffic, it could cost 70 or 80 pesos.

Like I mentioned above, if you’re new to Uber, you can get a discount off of your first two rides if you use the code: laurab18897ue when you signup. Full disclosure, if you use this code, I also receive a few dollars off of my next Uber ride.

Is it Safe to Use Uber in Mexico City?

While Uber may not have the best reputation in other parts of the world, Uber in Mexico City is one of the safest ways to get around the city.

I regularly take Ubers by myself or with friends and I am always greeted respectfully and kindly. Drivers are polite and often overly helpful.

Not many speak English, but the great thing about Uber in Mexico City is that you don’t really need to speak that much to get where you’re going.

uber in mexico city

Getting Uber From the Mexico City Airport

Getting an Uber from Mexico City airport into the city center is incredibly easy. Open the app and it will locate you.

When you choose your destination and select Confirm Uber, it will ask you which door or puerta you are at.

Look at the number of the door that you are at – it is likely two or three depending on which exit you came out of. You may have to walk to one of the doors because Uber cannot pick you up at every exit. The driver will then know to meet you outside that door.

If you know the name of your hotel, but not the address, you can simply enter the hotel name into the search bar on Uber and it will find the address for you.

Paying in Cash with Uber in Mexico City

If you would rather pay for your Uber with cash, you will have to go to the payment option under your phone as shown in the image below.

uber in mexico city

Don’t judge my Uber photo or my star rating! haha

 

how to use uber in mexico city

Once you go to “Payments” you can see that “Cash” is available as an option. If the option is not available, select “Add Payment Method.”

You can then add cash to your preferred payment method. If you have a credit card already listed as an option, you may need to remove that from your phone as the app will automatically assume that is your preferred payment option.

Be sure to have plenty of change as many drivers will not be able to break large notes like 500 pesos.

Note: There have been mixed stories recently (early 2019) of people saying that they have not been able to pay with cash in Mexico City. It depends on the driver and the starting location of your journey as to whether or not you can use cash. Just something to be aware of.

Paying with Paypal with Uber in Mexico City

You can also pay with Paypal on Uber in Mexico City. You can set it up the same way that you would add other payment options. Simply go to “Payment”, then “Add Payment Method” and select Paypal. You will then go through the process of logging into your PayPal account and agreeing to the terms and conditions.

UberPOOL vs UberX in Mexico City

Mexico City has a few options when it comes to uber rides.

When you open up the app and select a destination you will get two prices.

One will be the price for UberPOOL and one will be the price for UberX. UberPOOL is pretty much what it sounds like, it is a carpool. You can only choose UberPOOL if you are traveling with one or two people. If you are three or more, you need to get UberX or the larger UberXL.

If you are traveling by yourself or with one other person and want to spend a little bit less money, you can choose UberPOOL.

The system will then attempt to match you up with other people who are headed in your direction. Sometimes no one is traveling in your direction, so you get a cheaper price without having to share. This hardly ever happens, though.

how to use uber in mexico city

Do I Personally Use Uber in Mexico City?

I use Uber in Mexico City at least twice a week. I live on the outer edges of the city, so if I’m going to be traveling a long distance, especially during busy traffic times, I’ll usually hop on the metro because it’s very cheap and much faster than trying to get around the city above ground.

If you want to read more about the other methods of transportation in Mexico City, you can check out my other blog post about public tranport here:

Transportation in Mexico City: The Cheapest, the Fastest, the Safest.

However, I always take Ubers at night. If I’m going from a bar to a restaurant that’s located in another suburb, I’ll order a cheap $2 Uber across the city. If I’m going from dinner to my apartment, which can be up to 30 minutes away, I’ll get an Uber and it never costs me more than $6.

Where You Can Use Uber in Mexico

The information about where you can use Uber in Mexico changes all the time. Besides being able to use Uber in Mexico City, you can also currently use it in:

  • Merida (sometimes not at the airport)
  • La Paz (sometimes not at the airport)
  • Los Cabos
  • Puerto Vallarta
  • Monterrey (we sat in the front seat when leaving the airport)
  • Guadalajara (but seemingly in a weird way at the airport where one of you has to sit in the front seat)
  • Tijuana (another weird airport situation, but they will pick you up there)
  • Ensenada
  • Queretaro
  • Toluca
  • Guanajuato

You currently cannot use Uber in Cancun, at least not in a way that I feel comfortable with.

The taxis there are very against it and Uber drivers often find themselves in danger if they go to the wrong place (definitely not getting an Uber from the airport in Cancun!).

I don’t believe that there is Uber in Oaxaca, San Miguel de Allende, or Chiapas.

Tipping on Uber in Mexico City

As of January 2019, you can now add a tip to your Uber trip.

Once the trip is completed you can now leave 10, 20, or 30 Pesos for the driver. I usually add a 10 peso tip unless they were really fantastic then I’ll give 20 or 30 Pesos. Leaving a tip is not required nor is it expected at this stage. 

Get a Discount on Uber in Mexico

If you’ve never used Uber before, sign up with this link to receive 50 pesos off of your first two rides.

Uber’s Competitors in Mexico City

Since I first moved to Mexico City, tons of new competitors of Uber have arrived to the city. You can now also download the following apps:

  • Cabify – slightly more expensive, but nicer cars
  • Didi Rider – This is almost always the cheaper option. They have come into the city and massively undercut Uber prices. Sometimes this is great, but it’s also worth noting that most drivers are both Uber and Didi drivers and they may accept your fair and then cancel because they get an Uber fair instead (which they know will be more lucrative for them). This seems to be happening less and less. It’s also not available if your phone region is listed outside of Mexico. See below for instructions on how to swap your region to Mexico so you can download the app (it’s easy and free). Use this discount code to sign up and receive 25% off your first 10 rides: 9GW5FWFX
  • Beat – this is the newest app to come to Mexico City and although I have yet to use it, it seems that they are also trying to compete with Uber in Mexico.

How to Change Your Region (on Apple) to Download Didi Rider

These are screenshots of how to change the region on your phone if you currently have an Apple iOS.

how to use didi rider in mexico city

First, go to the settings app on your main screen and then click on the General section. This is what it will look like – then look for the “Language & Region” section.

 

how to change your settings on an iphone

Once you select “Language & Region,” you can then select region (mine currently says United States) and from here you can select Mexico.

 

mexico phone apps

Once you select Mexico, you should turn off your phone, turn it back on and then you will be able to find Didi Rider (NOT Didi Greater China) in your app store

GET MY MEXICO CITY GUIDEBOOK!

If you found this quick post helpful, you may be interested in Mexico City: A Travel Guide. It’s a digital guidebook that you can download straight to your phone and access while you’re on the go in Mexico City.

Learn more about what’s inside the guidebook and how you can purchase it here.

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Everything You Need to Know About Uber in Mexico City - how to get around Mexico City quickly, cheaply, and safely.

Jeffrey Thompson

Wednesday 7th of July 2021

Hi can I take an Uber from Merida airport to hotel chichen itza

Laura Bronner

Thursday 8th of July 2021

Most drivers probably wouldn't take you that far. You'd be better off renting a car or hiring a driver to take you there and then bring you back to the airport at the end of your trip, otherwise, how would you get back to the airport? You can't call an Uber out by Chichen Itza, there aren't any there.

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Jason Rochester

Wednesday 29th of April 2020

My young son and I will be visiting my wife in Merida Yucatan Mexico next month. Because of the corona virus, I have heard that uber can allow only 1 passenger at a time in their car. Do you know if this is true or how I can verify this. Thanks

Laura Bronner

Thursday 30th of April 2020

Ok so I've asked a friend who lives in Merida, and it seems this is correct for right now, however, things are changing so quickly there that it may not even be in place once you arrive in a month's time. That being said, if it is, your best option would be to take an airport taxi. They are more likely to allow you to travel with your son in the same vehicle than an Uber would be. I hope that helps.

Robert Brown

Sunday 8th of March 2020

Hi Laura, We will be flying between Oaxca and Mx Cty this March 20th. From the MX Cty airport we need to get to Puebla. Does Uber service Puebla from the airport and any idea how much they are charging at this time? I know it is less expensive by bus but we are pushing our time and don't want to transfer in Puebla.

Laura Bronner

Monday 9th of March 2020

Hi Robert- you'd really be better off hiring a car service for this journey to pick you up. If you try to get an Uber driver to take you they will likely see the location and tell you they can't go - it's about 2 hours from the Mexico City airport.